Impression des tickets – Aide Zendesk
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Overview of the Zendesk Support dashboard – Zendesk help
Setting up a requests-only (tickets-only) help center – Zendesk help
Présentation de l'interface d'agent Support (interface d'agent
Zendesk Forms A Guide to Creating Advanced Zendesk Forms
How do I find the ID of a ticket form? – Zendesk help
Amélioration des notes de satisfaction – Aide Zendesk
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Analyzing your Support ticket activity and agent performance
Manually assigning a ticket – Zendesk help
Reporting on tickets with no agent reply back to customer